Kelley Wacher has more than 25 years experience in customer service, sales and leadership
in the travel, hospitality, care and retail industries. She is consistently recognised for hernterpersonal, presentation and facilitation skills. Kelley has been described by one of her former CEOs as “a master of relationships, winning friends and influencing people”. Kelley is a dynamic facilitator, business mentor and executive coach, quickly establishing a foundation of trust and rapport with clients to deliver strong and effective results.
Having graduated with a Diploma in Travel Kelley began her career in retail travel in 1986, starting with Harvey world travel as a consultant and then in 1988 moving on to Thomas Cook Corporate Travel & American Express where she worked for over 8 years in travel consulting, managing teams, developing quality control programs and moving into a national training role in service and sales.
Kelley remained in leadership, training and development roles and in 1996 was engaged with Carlson Wagonlit in a negotiation role managing the Accommodation and Car Rental programs across the group in Australia and New Zealand as well as the training and distribution of the program throughout the group. In this role Kelley up skilled the consultants and managers as well as managing the compliance and profitability of the program.
In 2000 time Kelley completed a diploma in social work and took 2 years away from the Hospitality industry in Sydney and Oxford London working with youth in drug and alcohol rehabilitation, aspergers syndrome and homelessness. Thus began the journey into studying human behaviour.
In 2002 Kelley returned to Sydney and into a growing Hotel Group now known as Toga Hospitality, Kelley was there for one year before becoming the Group Director of Sales and remained in the position for 6 years. This role was again focused on Kelley’s strengths in management and leadership, Motivating and developing others, as well as developing systems and processes to managing the customer in the center of the business, creating profitability and achievement of major goals, including financial, growth, team development and staff reward & retention.
In 2009 Kelley became a business consultant and performance coach, having worked in many industries coaching and facilitating change, Areas of experience include retail, food services, aged care services and welfare, hospitality travel and hotel services focused on leadership, team building and customer service as well as behavioural profiling, group and individual coaching and system and process development.
In 2010 Kelley achieved recognition through “The Coaching Institute” as a Life, Business & Executive Coach Practioner, and she continues her studies to this day. Kelley is also qualified as an NLP Practitioner, Extended DISC Behavioural Profiler, Matrix therapies consultant and Leadership Management Consultant.
Kelley’s passion and focus service, leadership and the development of work teams and individuals to be the best they can be, through her facilitation she aims is to empower others, to build engaging and motivating business cultures and develop skills for individual & team, personal & professional success.
She achieves this using specialised tools and educational techniques as well as her own unique style, a keen sense of humour, engaging our clients in their own development and holding them accountable for their own results and outcomes.
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